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Contact Us

Questions about plans, payments, activation or refunds? Our support team replies to every message. For payment or refund issues, please include your Razorpay Payment ID so we can locate the transaction quickly.

Reach us directly

Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. We aim to answer every message within 24 to 48 working hours.

Email support support@ridehelper.shop
Best for refunds, invoices and payment issues.

Phone / WhatsApp +91 93617 79086
Open WhatsApp chat — fastest for app and activation help.

Telegram @sandy9025
Community updates and version announcements.

Registered business address Ride Helper (Sole Proprietorship)
123/32B, Nelapoovanur, Kalacheri Post, Thiruvarur District, Tamil Nadu 612803

Grievance / escalation: if your issue is not resolved by our support team within 5 business days, email support@ridehelper.shop with the subject line "Escalation" and your original message. Every escalation is reviewed personally by the proprietor.

Send us a message

Fill this in and press send — it opens your email app with the message ready to go to support@ridehelper.shop.

Your name *

Email address *

Phone / WhatsApp number

What is this about? *

Razorpay Payment ID (only for payment or refund issues)

Your message *

By sending this message you agree to our Privacy Policy. We use your details only to reply to your enquiry and never share them with third parties for marketing. Prefer to write directly? support@ridehelper.shop

Before you write

Common issues, answered

Paid but no activation key

Check your spam/promotions folder first. Keys are emailed within 5 minutes. If it has been more than 48 hours, email us with your Razorpay Payment ID — you are eligible for a refund under our Refund Policy.

Amount deducted twice

This is an eligible refund case. Email support@ridehelper.shop within 3 business days with both payment IDs. Duplicate charges are refunded to the original payment method within 5–7 business days.

App not installing

Ride Helper needs Android 7.0 or above and 2 GB RAM. On your phone, allow "Install unknown apps" for your browser or file manager, then try again. Still stuck? WhatsApp us your phone model and Android version.