Delivery & Shipping Policy

1. This Is a Digital Product

Everything sold on ridehelper.shop is a digital software licence for the Ride Helper Android application. The product is delivered electronically as a licence key together with a download link for the application. No physical item, CD, box, printed manual or hardware is dispatched at any time, and we do not require or collect a shipping address.

2. Delivery Timeline

Delivery is automated and runs 24 hours a day, 7 days a week, including public holidays. In rare cases — for example a payment gateway delay or an email service outage — delivery may take longer. Anything beyond 48 hours is treated as non-delivery and makes you eligible for a full refund under our Refund & Cancellation Policy.

3. How Delivery Works

Please save the activation email. It contains your licence key, which you will need again if you change phones or reinstall the app. If you lose the email and cannot find your key, contact us with your Razorpay Payment ID and we will re-issue the same key to you at no cost — provided the key has not been shared with anyone else.

4. Device Requirements

Please confirm your device meets these requirements before purchasing, so that delivery results in a working product:

5. If You Have Not Received Your Licence Key

Follow these steps in order:

1. Check the confirmation screen. The key is displayed immediately after a successful payment. Take a screenshot.
2. Check your spam, junk and promotions folders. Automated emails are sometimes filtered there. Mark the sender as "not spam" so future emails arrive in your inbox.
3. Confirm the email address used. Check the address you typed at checkout for a spelling mistake. If it was wrong, tell us the correct one along with your Payment ID and we will re-send the key.
4. Verify the payment actually succeeded. Check your bank or UPI app for the debit and note the Razorpay Payment ID.
5. Contact us. Email support@ridehelper.shop or WhatsApp +91 93617 79086 with your Payment ID, the date, the amount and the plan. We investigate every non-delivery report as a priority.
6. After 48 hours. If the key still has not arrived 48 hours after payment, you are entitled to a full refund — just ask for it.

6. Physical Shipping

Not applicable. We do not ship any physical goods, we do not use any courier or postal service, and we do not charge any shipping, handling or delivery fee. There is consequently no shipping tracking number, no delivery attempt, no "package not received" scenario and no cash-on-delivery option.

If anyone claims to be sending you a physical Ride Helper product, CD, box or courier parcel for payment, it is not from us — please report it to support@ridehelper.shop immediately.

7. Service Territory

Ride Helper is designed for, priced for and sold to customers in India, and all prices are in Indian Rupees (INR). Because delivery is electronic, an activation key will technically work on a supported Android device anywhere in the world; however, the app's fare formats, fuel pricing, incentive structures and reports are built around Indian operating conditions. Support is provided in English, Tamil and Hindi during Indian business hours (IST).

8. Delivery Charges and Taxes

• Delivery charge: ₹0. Electronic delivery is always free.
• Price shown: the amount on the Pricing page and at checkout is the complete amount payable. No extra fee is added later.
• Taxes: prices are inclusive of applicable GST. A GST-compliant invoice is available on request — email us your GSTIN and business name if you need one for input tax credit.

9. Contact